Refund and Return Policy

At Xquisite Aura, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refund and Return Policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within [Number] days of the delivery date.
• The item must be unused, unopened, and in its original packaging, including all seals and labels intact.
• You must provide proof of purchase, such as the order number or receipt.

Please note that due to hygiene reasons, we cannot accept returns on opened or used perfume bottles, oils, or bakhoor unless they are defective.

2. Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [Your Contact Email Address] within [Number] days of receiving your order. Please provide your order number and a detailed reason for the return.
2. Our customer service team will review your request and provide you with a return authorization (RA) number and instructions on how to return the item.
3. Carefully package the item in its original packaging, including all accessories and documentation.
4. Clearly write the RA number on the outside of the package.
5. Ship the package to the address provided by our customer service team.

Please note that you are responsible for the return shipping costs unless the item is defective or the return is due to an error on our part.

3. Inspection and Processing

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1. If the item is approved for a return, we will process your refund or exchange within [Number] business days.

4. Refunds

If you are eligible for a refund, the refund will be issued to the original payment method used for the purchase. Please note that it may take [Number] business days for the refund to appear on your statement, depending on your bank or credit card company.

The refund amount will include the purchase price of the item, excluding any original shipping costs, unless the item was defective or the return was due to an error on our part.

5. Exchanges

If you would like to exchange an item, please indicate the desired replacement item when contacting our customer service team. Exchanges are subject to availability. If the desired item is not available, we will issue a refund instead.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at [Your Contact Email Address] within [Number] days of receiving your order. Please provide photos of the damaged or defective item and its packaging. We will arrange for a replacement or refund, including any shipping costs.

7. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Items marked as final sale
• Opened or used perfume bottles, oils, or bakhoor (unless defective)

8. Changes to This Policy

Xquisite Aura reserves the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes your acceptance of the new policy.

9. Contact Information

If you have any questions about this Refund and Return Policy, please contact us at [Your Contact Email Address].